Refund Policy
At ASHACO, we take pride in carefully preparing every order. Please review our refund policy before making a purchase.
Returns & Exchanges
Due to the nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect sizing
- Personal preference
- Orders placed by mistake
Please review all product descriptions, measurements, and photos before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email: ashaco.us@gmail.com
To help us resolve your request, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
- A brief description of the issue
If your request is approved, we'll provide a replacement, store credit, or refund, depending on the situation.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we'll do our best to accommodate your request.
Once an order has shipped, we're unable to make changes or cancellations.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery times are outside of our control.
If your package appears to be lost, please contact us and we'll do our best to assist you in working with the shipping carrier.