FAQs
How long does it take to process my order?
Most orders are processed within 1–2 business days. We work to get every order packed and ready to ship as quickly as possible.
Do you ship on weekends and holidays?
We may prepare and pack orders on weekends and holidays, but shipping carriers don't always pick up or move packages during those times. If there's a delay due to a carrier's schedule, your tracking will update once your package is in transit.
How do I track my order?
Once your order ships, we'll send you an email with a tracking number so you can follow your package.
Can I change or cancel my order?
If your order hasn't been shipped yet, contact us as soon as possible. We'll do our best to help, but once an order has been shipped, we're unable to make changes.
I entered the wrong shipping address. What should I do?
Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update the address.
Where do you ship?
We currently ship within the United States.
Do you offer free shipping?
Yes! As part of our launch, we're offering free U.S. shipping on all orders for the first 3 months after opening. Once the promotion ends, shipping costs will be calculated at checkout.
What is your return policy?
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or personal preference.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery by emailing ashaco.us@gmail.com.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
We'll carefully review your request and work with you to find the best solution. Depending on the situation, this may include a replacement, store credit, or a refund.